Returns & Exchanges

Returns & Exchanges

We know buying sunglasses online without trying them on can feel risky — that’s why we offer FREE return shipping on US returns and exchanges.

To start a US return or exchange, please use our Return Portal:
https://detour-sunglasses.returnrabbit.app/login 

Scroll down for our International return and exchange instructions. 

Holiday note: Orders placed in November & December are eligible for extended returns through January 15th.

Eligibility & Conditions

All returns and exchanges must meet the following criteria:

  • Requests must be submitted within 30 days of the original purchase

  • Items must be returned clean and in new condition

  • Items returned used, damaged, or incomplete may not qualify for a full refund

  • Snow products: If the inner plastic lens protector has been removed, a 15% restocking fee will apply

Processing & Refunds

  • Returns and exchanges are typically processed within 3–5 business days of being received at our warehouse

  • Refunds are issued immediately once processed, but may take 1–5 business days to appear depending on your bank

  • If a discount code was used, refunds will be prorated

  • Exchanges for items of equal value are free

Wrong, Missing, or Damaged Items

If you received the wrong item, a damaged product, or believe your order is missing something, do not use the return portal.

Please email us directly at hello@detoursunglasses.com so we can take care of it right away.

Order Cancellations

Orders can only be canceled before they ship. Use the cancellation option in your order confirmation email or email hello@detoursunglasses.com with your order number.  Once an order has shipped, it can no longer be canceled.

Final Sale Items

All flash sales, blowout sales, and end-of-season sales over 35% off are final sale and not eligible for return or exchange.

International Returns & Exchanges

Free return shipping applies only to US orders. Customers are responsible for return shipping costs on international orders.

For international returns or exchanges:

  1. Download and complete the appropriate form:

  2. Mail your items back using a carrier of your choice