Q. What is break a pair get a pair?
A. Within the first 6 months of owning your Detours if you manage to break them we will replace them for free! Just send them back to us and we will get you out a new pair! So take your Detours out of an adventure with the piece of mind you can use them for what they were intended for!
Scratched or damaged lenses are not covered. Limit to amount of times you can claim a warranty replacement is once per pair. Customers will be responsible for shipping costs (about $3.50 for US shipments and $7.50 for international). You can read our warranty information HERE
Q. How do I care for my Detours?
A. Like any pair of sunglasses the better your care for them the longer they will last. If they go in salt water we recommend rinsing them off with fresh water before wiping them dry. The abrasion from drying your lens with salt water on them can eventually wear down the coating leaving marks and discoloration on your lens. After rinsing with fresh water you can dry your sunglasses with a clean cloth.
Q. What are Detour Dollars?
A. Once you create a store account with us you can track all your Detour Dollars. It is a loyalty program to reward you for shopping with us! Every dollar you spend gets you a Detour Dollar which can be exchanged for free product and discounts! You will be able to track your progress from your store account.
Q. Will you post my picture on your social media?
A. Maybe! If your Instagram account is set to public just tag us using @detoursunglasses we will check them out!
Q. Can I get free Detour stickers?
A. Yeah! If you would like to send us a self-addressed stamped envelope (SASE) we can send you some free stickers! E-mail us at firstname.lastname@example.org for more info.
Q. Do you ship Internationally?
A. Yes! If you add the item to your cart there is a drop down list of countries we ship to. It is international buyers responsibility to check their countries customs. Detour is not responsible for any additional custom fees added to your package by your country, we have no control over this and cannot be responsible for the fees. We suggest you check with your countries import tax rates before ordering. Most countries don't charge a customs tax unless you are ordering high value items.
Q. How long will my order take to arrive?
A. On average 3-5 business days in the US and anywhere from 1-5 weeks international depending on your country’s customs (usually in the 1.5-2.5 week range).
Q. What are spring hinges?
A. They allow for the arms to flex a little making them more durable and also more comfortable for that pretty little face of yours!
Q. Are your lenses UV protective?
A. Yes! All lenses we offer protect your eyes from those nasty UV rays!
Q. Do you offer sponsorships?
A. Yes, we offer two kinds of sponsorships. One for professional athletes and another for those who have social media sites with many followers (YouTube, Instagram, Facebook, Twitter, etc.). Please do not email us only saying “sponsor me” if you do not include videos and/or information about yourself then your sponsor inquiry will really bum us out and will not be replied to.
Q. Do you have an exchange or return policy?
A. If you want to return or exchange shades you may do so within 30 days of placing your order. For more info on our exchange/ return policy check HERE
If there is anything we didn’t answer or any questions you still have please click HERE and ask away, we don’t bite!